Once your order is processed a tracking number is sent to you via email. This indicates we have processed your order and it is either about to be, or is already in Canada Post's possession. It can then take 24-48 hours for the status to update as it moves through the Canada Post system.
Typically we deliver items to Canada Post in the morning. Updates don't occur until that evening when the trucks deliver and process items through the Richmond sorting facility.
If your tracking number has not shown an update in 48 hours please contact us.
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If you have a tracking number it will update once your item is moving through their system.
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The tracking number shows a different date than the date I saw at checkout.
Canada Post provides delivery estimates at checkout. These can be subject to change by Canada Post dependant on their supply chain, delivery exceptions and is beyond our control once we have shipped your purchase.
I'm wondering if in ear monitors are only for musicians and singers when they are playing live or in the studio? I have an iPod and iPad that I use when I take the train to work and fly on holidays etc. I am looking for earphones that have great noise isolation but also good sound and I hear IEMs can be used but not sure if they sound better than other normal earphones?
Yes! In-ear monitors, or IEMs as they are often called, can be used for listening to normal music when using typical portable music devices like and iPhone, Android, Windows devices etc.
The Shure range of in ear monitors including the SE215, SE325, SE425, SE535 (including the 535ltd) and the SE846 are all used for stage use by professional musicians and vocalists. The SE535 has long be one of the industries best liked IEM's and now the SE846 have set a whole new level or awesome in a personal monitor. However, anyone will tell you that any of the Shure range also make for amazing personal music earphones - expecially the SE535, SE535Ltd and SE846.
Westone have created two different lines of earphones. Each of these product lines has been tuned for a specific use but even then you will see from our reviews the line that is built for musicians is still amazing to use when listening to music. The UM Pro line is tuned towards live musicians - studio recording and live performances. The W line is tuned towards people using them for listening to music on personal devices like the iPhone, Androids, mobiles phones, iPods etc. The W60 are insanely good, like the Shure SE846.
Shure and Westone are just a couple of IEM example. Sennheiser, Heir Audio, Etymotic, UE and more are great for both uses.
You don't have to be a musician, recording engineer, audiophile or vocalist to use and enjoy in-ear monitors. They can be used by anyone.
We mark each of our earphones / in-ear monitors with who we think would be best suited to use them. See each product page listing for details.
How do I fit my in-ear monitors properly? IEM's seem a little tricky compared with my normal earphones.
Fitting In-ear monitors is something that gets easier the more you wear them. We recommend you start with the medium foam tips, these usually ship as the standard first fit on most IEM's. Squash them a little (if using foams, not flanges) and insert them in your ear - hold them there for a few seconds to let the foam expand, then:
1: Make sure the cable runs over your ears. The cable can run down your front or back but the cable must first run up, over and behind the ears. The only exception to this would be something like the Westone Beta Adventure Series which can swivel to accommodate both.
2: Don't be afraid to try a few tips, and don't expect the one that feels 'right' at first to keep feeling right over the following days. Sometimes the tips you try first might feel good, and then after a few days they don't seem right. This is normal and you will begin to know what does feel right.
There are different types of tips. Most in-ear monitors ship a select of them.
Foam Tips - great noise isolation. Good fit and comfortable. Adds a little weight to the feeling in the ear which can be good or bad depending if you are on a plane or using your IEM's for running.
Flanges - these come in different forms also. Single, double and triple flanges. The offer pretty good noise isolation especially a triple flange, but not as good as foams. These can be harder for some people to get a good fit with depending on your ear shape. They can also be less stable depending on how well they suit your ears. Flanges can give music a different sound signature than foams - the softer material can treat the sound vibrations differently through the thin linings of the wall of the flanges. Most manufacturers ship flanges and foams so you can play with both.
3: If you are running the cable down your back make sure you pull the cable slider up so the cables meet at the base of your neck - this helps hold them in a little and feel comfortable. Don't make the cable too tight on the back of your head though, as this can become uncomfortable over time. If you are running the cable down your front there is no need to worry about this step. Even if you are only comumuting with these we recommend running the cable down your back is the most comfortable. If you need to access inline controls (stop, play, pause, skip) on the cable, like the Westone W10 - W60 range for example, then down the front is better.
4: The more you wear them the more you will start to notice what doesn't feel perfect. e.g. you might find they feel wide enough but not deep/long enough, in which case you would try the longer foam tips which offer more length with different widths.
5: As you put the IEM's in and out, during use over the first few days/weeks, you will get very good at getting them in right the first time with little fuss. You'll get to understand what a perfect seal sounds like, and you'll know when you haven't got a perfect seal. The Bass levels are the first thing to sound missing when you don't have a good seal in your ear.
6: Rotation/Twisting of the earbud in a circular motion in the ear can help to identify a better ear fit.
Signs you don't have a good seal:
You can still hear low level ambient noise around you. e.g. There doesn't seem to be any noise-isolation. You want to feel like your hearing is a little 'underwater'.
The sound is thin, lots of treble and they lack any bass at all.
You can't identify stereo sounds or the soundscape of the music.
There is a lot of movement of the IEM in your ear.
Sometimes the best way to get this right is practice. At first it can be very difficult to get used to in-ear monitors especially after you have been using white apple earbuds, beats, sony or similar. The rock star feeling will pass too. Once you do start to get it right you'll love the fit, feel and sound you get with IEM's. You're music will never sound so good again. All our Shure and Westone in-ear monitors come with all the tips you need to get a good fit.
I'm looking at the SE112 Shure and wonder if they are comfortable?
Yes - the SE112 are a great, light comfortable earphone. The fit is either front or over the ears like the rest of the Shure SE line. They come with Small, Medium and Large soft flex sleeves - not foams, and are a light, easy fit. The sleeves are very comfy. Perfect for general music listening and commuting. They are not extreme heavy noise isolating like IEM's with foam tips, but you will get good noise isolation with them overall (up to 37db from Shure's rating of these). The SE215, which are the next up, are over the ear and very comfortable also - the Shure SE215 come with full flex and foam tips.
I purchased my item from overseas, or I purchased from you but live overseas. I am wondering if I am covered by warranty?
If you purchase an item from us from overseas, or have purchased an item overseas and brought it into Canada, you may have complications with warranties. Some brands only service warranties if the item was purchased in the country where it is being warrantied. You'll need to enquire directly with Customer Service but in most cases this will not be covered.
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