Shipping & Returns
Shipping is free across Canada on all orders over $100.00. No big deal. You're welcome. If you want to upgrade to Priority or Xpresspost you can do so at check out. We use UPS and Canada Post, depending on delivery area.
We do not ship outside Canada on most models. To find out what models we can ship to the USA, and internationally, email us.
We average 1, sometimes 2 business days in the Ontario/Quebec areas. 2-4 business days delivery across rest of Canada. All orders receive shipping tracking numbers on completion*. Free Shipping orders may take longer based on destination. Shipping estimates at checkout are provided by Canada Post and may be subject to change by Canada Post.
All products come with the manufacturer's warranty to give you peace of mind. Aurisonic Rockets come with a 5-year warranty (that's a long time).
7-day returns on all items from the time of delivery marked by courier. Used/Open items will incur a restocking fee of $20 or 20% of purchase price, whichever is greater (we're sure you understand these are a personal item and we are often unable to resell used items). Returned items may be exchanged for another item, although the restocking fee still applies.
No returns on open box or sale items - these are sold in 'as is' condition.
In purchasing from this website you accept this returns policy.
Additional Information Requirements
For orders over $250 where the billing and shipping address differs you may be required to supply additional government issued photo identification via email to us. This is on an order by order basis. Such a shame some people like to commit fraud and ruin it for the rest of us.